Got Questions? Find answers.

• What information do you need to set me up for monitoring?

  Once you've registered with HPD Alerts for our services, simply enter the property addresses into your account. We'll monitor the property and alert you to any complaints or violations.

• How do you send alerts? What does the alert tell me?

  All alerts are sent via phone texts and email messages, detailing the exact complaint that was registered, along with the priority level assigned to the complaint by NYC’s HPD. This way, you'll know how quickly you need to respond.

• Will I always get alerted before getting a violation?

  Almost always. Some complaints (like no heat or hot water) are treated very aggressively, and the city may issue an immediate violation, giving you a limited time to correct the issue. You can generally avoid a penalty by fixing the problem within the prescribed timeframe.
  
  As well, some violations are issued because of court orders, non-compliance with local laws or city programs, or other reasons. HPD Alerts can’t prevent that from happening, but we can give you a heads-up so you have more time to fix it.

• How many people can receive alerts?

  As the master account holder, you'll receive all notifications for all of your properties. You can also designate four additional individuals for each property, such as the foreman or manager, to receive notifications.

• How often does HPD Alerts check my properties for complaints and violations?

  Once per day. The HPD website makes new information available once a day, and HPD Alerts follows that timeline.

• How soon do you start tracking my property for complaints or violations?

  Immediately! As soon as you add a property, we're on the alert! On occasion, a new property may take up to 24 hours to update.

• I didn't get alerts. Is the system working?

  No news is good news. You can always check the HPD site manually if you're feeling neurotic, but most likely, there's nothing to worry about!

• How do the fees work?

  The service fee is charged for each calendar month of the year. For example, if you sign up at any point in January, you will be charged the entire fee for that month.

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• Can I upgrade my account to include more properties in the middle of the month? When will my bill reflect the new charges?

  Sure, you can upgrade your plan at any time. Simply choose the plan you'd like and then input the additional property addresses. You will be charged the difference between the old and new plan at the time of upgrade. The next month, the new fee will take effect.

• What if I receive an alert after a NYC inspector arrives?

  It's rare, but possible. In high-priority cases, an inspector may show up to evaluate your property immediately, even before HPD Alerts picks up the complaint. Or an agent may wait a day or two before entering a complaint in the database.
  Remember: Alerts don't prevent inspections. They give you a heads up so you know what's coming.